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Proposal to merge Castlehead Medical Centre and Bank Street Surgery on 1st May 2017 - see Further Information

Important Information "We have had a number of local businesses contact us saying that they have been approached to advertise on our appointment cards. The company calling is leisure medical or CAS media, the practice does not have a contract with them and we do not employ them. This company say that they are calling from or on behalf of Bank Street Surgery but they have nothing to do with us at all, it is purely a marketing ploy, and we do not condone this type of sales activity.

If you have a business and you are approached by this company or have any concerns please contact our Practice Manager, Catherine Penrice."

Patient Press Autumn Newsletter (Click here)

In November 2015 we had a CQC inspection and you can now read the whole report.

Out of Hours: Out of hours (evenings & weekends) Telephone 111.  There is always a doctor on duty. At night (6.30 pm – 8 am), weekends and bank holidays, care is provided by NHS 111

Health screening invitations from Bluecrest - Some patients have been receiving letters with appointments for health screening with this company who charge a fee for screening.  This is nothing do with the surgery.  We offer Free NHS checks.  Please contact the surgery if you would like a free health check.

Home Visits If you are too ill or infirm to come to the surgery, the doctor will visit you at home. Please phone the surgery, preferably between 9 - 10 am. This will help us plan visits.

Patients can now book their own appointments.  To register to do this go to

Cancelling your Appointment If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Summary Care RecordsThe summary care record is available all over the country to enable healthcare professionals to gain access to your records to help provide patients with better care and services. Click on Shared Records link for more information.

Care Data Programme starting from October 2013 Confidential information from you medical records can be used by the NHS to improve the services offered so we can provide the best possible care for all our patients.  The information shared is anoynomous, however you can opt out.  For more information click on Shared Records link

Protected Learning Dates 2017 :   Thursday 18th May, Wednesday 21st June and Wednesday 12th July where the surgery will be closed for staff training from 1pm until 8am the following day and all telephone calls will be answered by NHS 111. 

Welcome to Bank Street Surgery Online

bank street surgery

This surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you. 

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information.

Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.


Patient Group Recruitment Here at Bank Street Surgery we have a proactive Patient Participation Group Members. This is an informal meeting and all registered patients are welcome to join us.  For more information follow the Patient Group Link on the right hand side of this web page.

(Site updated 10/04/2017)
Order your repeat medicationsCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletter
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